Terms and Conditions

New to Beauty Box

If you currently have any lash extensions on from another salon, we are happy to infill the lashes if they are done to Beauty Box standard. Please contact us first as we may need to remove existing lashes and reapply a new set if they are not.

Cancellation policy

We understand life is busy and due to unforeseen circumstances you may not be able to make it to your appointment. In the event of this happening or if you need to change your appointment, we request that you provide us with 24hrs hours notice to give us a chance to fill in the appointment. Less than 24hrs notice will result in the 30% fee charged to your card.

Arrive on time

Please arrive 5 minutes before treatment as Beauty Box will ask you to read through and fill out a consultation form before starting the procedure.

Late arrivals will risk their appointment time being reduced to respect the next scheduled appointment.

No Show Policy

When making your appointment you will receive a message to confirm your appointment that you'll agree to our terms and conditions before booking.

If you fail to not turn up to your appointment and do not contact or uncontactable you will be charged 50% of your service fee.

Gift Vouchers

Conditions of Beauty Box Gift Vouchers...

  • Treat gift voucher like cash & keep in a safe place.

  • Gift voucher will not be replaced, refunded or redeemed if voucher is lost, stolen or altered in any way.

  • 30% of value will be deducted for cancellations without 24 hours notice.

  • 50% of the gift card value will be deducted for a no show to booked appointment.

  • Vouchers are valid for 6 months from date of purchase.

  • Voucher is for Beauty Box services only.

  • One voucher per person on any deals.

  • Expired vouchers will not be honoured or extended.

  • Purchases exceeding available balance require difference paid by other payment method.

  • Prices are subject to change.

  • Beauty Box retains the right to change any terms contained in these Terms & Conditions at any time.

  • Beauty Box can post gift vouchers or you can pick up from salon.

Unhappy with your treatment

Beauty Box takes pride in what we do, if for any reason you have any issues within 3 days of appointment, please contact us and we will address any concern, free of charge.

Beauty Box Loves Referrals

If you refer a friend that books in for a treatment and pays in full, make sure they let us know that you referred them and you and your friend will receive 10% off your next treatment.